Menu
Effective Date: 9th September 2026
1. Eligibility
1.1 The LUGO Ride & Win Challenge (“Challenge”) is organised by Hugo Mobility Pte. Ltd. (“LUGO”).
1.2 The Challenge is open to users who:
1.3 By participating in the Challenge, participants confirm that they have read, understood and agreed to these Terms & Conditions.
2.1 The Challenge will run on a weekly basis, commencing every Monday at 12:00 AM and ending every Sunday at 11:59 PM.
2.2 Each week will be treated as a separate Challenge period.
2.3 The weekly Challenge period will follow the applicable local time as determined by LUGO.
2.4 Winners for each Challenge week will be determined based on the total points accumulated during that Challenge week.
By creating an account, accessing, or using the App, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Notice (https://lugo.com.my/privacy-policy/). If you do not agree to these Terms, you must not access or use the App.
Participants can earn points through the following activities:
3.1 Participants may earn 1 point for each successful bus stop check-in through the LUGO app.
3.2 The check-in will be automatically detected when the participant is within approximately 300 metres of an eligible bus stop, subject to location services being enabled and location detection being available.
3.3 Participants may earn a maximum of 3 check-in points per day.
3.4 LUGO reserves the right to determine whether a check-in is valid based on the location data and system records available to LUGO.
3.5 Participants may earn 5 points for each eligible bus trip claimed through the LUGO app using a linked payment method.
3.6 Eligible payment methods include:
3.7 The trip must be successfully recorded and recognised by the LUGO system to qualify for points.
3.8 LUGO may exclude transactions or trips that are cancelled, reversed, refunded, duplicated, fraudulent, or otherwise deemed invalid.
3.9 Participants may earn 2 points for each eligible driver rating submitted through the LUGO app after completing a bus trip.
3.10 The rating must relate to an eligible trip recorded in the participant’s LUGO account.
3.11 LUGO reserves the right to reject duplicate, invalid, abusive or otherwise suspicious ratings.
4.1 Points earned through the Challenge are used solely for determining the participant’s ranking in the Challenge.
4.2 Challenge points have no monetary value and cannot be:
4.3 Points earned during one Challenge week will be counted towards that week’s leaderboard and will not automatically carry forward to the following Challenge week, unless otherwise stated by LUGO.
4.4 Points are awarded based on LUGO’s records and systems. In the event of any dispute regarding the number of points earned, LUGO’s records shall be considered final, subject to applicable law.
5.1 Participants must enable location services on their device and grant LUGO the necessary permission to detect their location for the purposes of the Challenge.
5.2 Location information may be used to:
5.3 If location services or the required permissions are disabled, restricted or unavailable, LUGO may be unable to detect eligible activities or award points.
6.1 Participants will be ranked according to the total number of Challenge points accumulated during the applicable weekly Challenge period.
6.2 The participant(s) with the highest qualifying score will be eligible to win the prize(s) announced for that Challenge week.
6.3 In the event of a tie, LUGO may apply a tie-breaking mechanism based on factors such as the time at which the qualifying score was achieved or other criteria determined by LUGO.
6.4 Winners will be notified via the email address registered with their LUGO account within five (5) working days after the end of the applicable Challenge week.
6.5 LUGO may request additional information from a winner where reasonably necessary to verify eligibility or arrange prize fulfilment.
6.6 If a selected winner does not respond within the period specified by LUGO, is found to be ineligible, or otherwise fails to comply with these Terms & Conditions, LUGO reserves the right to select another eligible winner.
7.1 The prize(s) available for each Challenge week will be announced by LUGO through the Challenge page, LUGO app, social media channels or other official communication channels.
7.2 Prizes may vary from week to week.
7.3 LUGO reserves the right to change, replace or withdraw any announced prize at any time, subject to applicable law.
7.4 Prizes are non-transferable and cannot be exchanged for cash or other alternatives unless otherwise determined by LUGO.
7.5 Winners are required to collect their prizes in person at any of the designated ManjaLink counters at JB Sentral, KSL, or Terminal Gelang Patah. Alternatively, winners may authorise another person to collect the prize on their behalf, subject to any verification requirements determined by LUGO.
8.1 By joining the Challenge, participants agree that LUGO may retrieve and use information associated with their LUGO account for the purposes of administering and promoting the Challenge.
8.2 This may include information such as:
8.3 Participants acknowledge that certain information, such as their profile name, profile photo and leaderboard ranking, may be displayed to other Challenge participants or publicly through LUGO’s official communication channels where applicable.
8.4 LUGO will handle personal information in accordance with its applicable privacy policy and applicable data protection laws.
9.1 Participants must not attempt to manipulate, exploit or interfere with the Challenge or LUGO’s systems.
9.2 This includes, but is not limited to:
9.3 LUGO reserves the right to disqualify any participant and/or remove any points earned through activities that LUGO reasonably believes are invalid, fraudulent, manipulated or in breach of these Terms & Conditions.
10.1 LUGO reserves the right to modify, suspend, extend or terminate the Challenge, or amend these Terms & Conditions, at any time where reasonably necessary.
10.2 This may include changes to:
10.3 Any changes will be communicated through the LUGO app, Challenge webpage or LUGO’s official communication channels, where reasonably practicable.
11.1 LUGO shall not be responsible for any failure to record or award points resulting from circumstances beyond its reasonable control, including but not limited to:
11.2 Participants are responsible for ensuring that their device, LUGO app and relevant permissions are properly configured to participate in the Challenge.
12.1 Participation in the Challenge constitutes acceptance of these Terms & Conditions.
12.2 LUGO reserves the right to make the final determination on all matters relating to the Challenge, including the validity of points, eligibility of participants and selection of winners, subject to applicable law.
12.3 If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to apply.
12.4 These Terms & Conditions shall be governed by the applicable laws of Singapore and Malaysia, unless otherwise required by applicable law.
Contact Us
If you have any questions, feedback, or concerns about these Terms or the App, you may contact us at:
Hugo Mobility Pte. Ltd. (UEN 201615566Z)
We will make reasonable efforts to respond to all legitimate enquiries within a reasonable time.
