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Effective Date: 22 September 2026
1. The Challenge and the Organiser
1.1 The LUGO Ride & Win Leaderboard Challenge (the “Challenge”) is organised by Hugo Mobility Pte. Ltd. (UEN 201615566Z) (“LUGO”, “we”, “us”).
1.2 These Terms & Conditions (“Challenge Terms”) govern participation in the Challenge. They apply in addition to the LUGO App Terms of Use and the LUGO Privacy Notice (https://lugo.com.my/privacy-policy/). In the event of any inconsistency relating to the Challenge, these Challenge Terms prevail.
1.3 By participating in the Challenge, you confirm that you have read, understood and agreed to these Challenge Terms. If you do not agree, do not participate in the Challenge.
1.4 The Challenge is not sponsored, endorsed, administered by, or associated with Apple Inc. or Google LLC. Any questions, comments or complaints regarding the Challenge must be directed to LUGO and not to Apple or Google.
2. Eligibility
2.1 The Challenge is open to individuals who:
2.2 Employees, directors and contractors of LUGO, its affiliates, and its prize sponsors and agencies involved in the Challenge, and their immediate family members, are not eligible to win prizes.
2.3 Linking a payment method is optional. Participants who choose not to link a payment method may still earn points through bus stop check-ins and driver ratings.
2.4 Location services are required only for earning bus stop check-in points (see clause 6). Participants who do not enable location services may still earn points through other eligible activities.
3. Challenge Period
3.1 The Challenge commences on 14 September 2026 and runs on a recurring weekly basis, each week commencing on Monday at 12:00 AM and ending on Sunday at 11:59 PM, Malaysia time (GMT+8) (each a “Challenge Week”).
3.2 Each Challenge Week is a separate Challenge period. Winners for each Challenge Week are determined based on the total points accumulated during that Challenge Week only.
3.3 The Challenge is an ongoing feature and will continue until suspended or terminated by LUGO in accordance with clause 11.
4.1 Participants can earn Challenge points (“Journey Points” or “points”) through the following activities:
A. Check-in at a Bus Stop
4.2 Participants earn 1 point for each successful check-in at a participating bus stop through the LUGO app. Participating bus stops are indicated in the LUGO app.
4.3 A check-in is detected automatically when the participant is within approximately 300 metres of a participating bus stop, subject to location services being enabled and location detection being available.
4.4 A maximum of 3 check-in points may be earned per calendar day, and no more than 1 check-in may be recorded at the same bus stop per day.
B. Claim a Bus Trip Using a Linked Payment Method
4.5 Participants earn 5 points for each eligible bus trip claimed through the LUGO app using a linked eligible payment method.
4.6 Eligible payment methods are: ManjaLink; ManjaPay; supported Visa and Mastercard bank cards linked via Manja Wallet; and BAS.MY / BAS.MY Pass subscription.
4.7 A trip qualifies for points only if it is successfully recorded and recognised by the LUGO system. LUGO may exclude trips or transactions that are cancelled, reversed, refunded, duplicated, fraudulent or otherwise invalid.
C. Rate Your Driver
4.8 Participants earn 2 points for each genuine driver rating submitted through the LUGO app after completing an eligible bus trip recorded in the participant’s LUGO account, limited to one rating per completed trip.
4.9 LUGO may reject duplicate, invalid, abusive or otherwise suspicious ratings.
4.10 LUGO’s determination as to whether an activity is valid and whether points are awarded is based on LUGO’s location data, system records and reasonable judgement.
5. Points
5.1 Points are used solely to determine a participant’s ranking in the Challenge. Points have no monetary value and cannot be redeemed for cash, exchanged for goods or services, transferred to another user, converted into LUGO Coins or other loyalty rewards, or used for any other purpose.
5.2 Points earned during a Challenge Week count towards that week’s leaderboard only and expire at the end of that Challenge Week. Points do not carry forward unless LUGO states otherwise.
5.3 Points are awarded based on LUGO’s records and systems. In the event of a dispute regarding points, LUGO’s records are final, subject to applicable law and manifest error.
6. Location Services
6.1 To earn check-in points, participants must enable location services on their device and grant LUGO the necessary permission to detect their location.
6.2 Location information is used to detect eligible bus stop check-ins, verify Challenge activities and determine whether points should be awarded, in accordance with the LUGO Privacy Notice.
6.3 If location services or the required permissions are disabled, restricted or unavailable, LUGO may be unable to detect eligible activities or award the related points.
7. Leaderboard, Winners and Tie-Breaks
7.1 Participants are ranked on the leaderboard according to the total points accumulated during the applicable Challenge Week.
7.2 The participant(s) holding the highest qualifying rank(s) at the end of the Challenge Week will be eligible to win the prize(s) announced for that week. The number of winning ranks and prizes for each week will be announced in advance in accordance with clause 8.1.
7.3 In the event of a tie on points, ranking will be determined by applying the following tie-breakers in order: (a) the participant who reached the tied score earliest; (b) the participant with the higher number of completed eligible trips during that Challenge Week; and (c) if still tied, a random draw conducted by LUGO.
7.4 Winners will be notified via email address registered to their LUGO account within five (5) working days after the end of the applicable Challenge Week.
7.5 LUGO may request additional information from a winner (including proof of identity) where reasonably necessary to verify eligibility or arrange prize fulfilment.
7.6 If a selected winner does not respond within [7] days of notification, is found to be ineligible, or fails to comply with these Challenge Terms, LUGO reserves the right to disqualify that winner and select the next eligible participant on the leaderboard.
8. Prizes and Collection
8.1 The prize(s) for each Challenge Week will be announced by LUGO through the Challenge page, the LUGO app, social media channels or other official communication channels before or at the start of that Challenge Week. Prizes may vary from week to week and may include F&B vouchers, ManjaLink credit, shopping or merchant vouchers and other merchandise.
8.2 Prizes are non-transferable and cannot be exchanged for cash or other alternatives unless otherwise determined by LUGO. LUGO may substitute any prize with an alternative of equal or greater value where reasonably necessary, subject to applicable law.
8.3 Prizes must be collected within fourteen (30) days of the winner notification, in person at any designated ManjaLink counter at JB Sentral, KSL or Terminal Gelang Patah, unless LUGO specifies an alternative fulfilment method. Winners must present proof of identity matching their LUGO account details upon collection.
8.4 A winner may authorise another person to collect the prize on their behalf, subject to verification requirements determined by LUGO (including written authorisation and proof of identity of both the winner and the collector).
8.5 Prizes not collected within the collection period will be forfeited without compensation, and LUGO may award the prize to the next eligible participant or deal with it as LUGO determines.
8.6 Vouchers and third-party prizes are subject to the issuing merchant’s own terms and validity periods. LUGO is not the supplier of third-party prizes and, to the extent permitted by law, gives no warranty in respect of them; any claims regarding such prizes should be directed to the relevant merchant.
8.7 Winners are responsible for any personal costs incurred in collecting or using a prize (including travel) and for any taxes or duties that may apply to a prize under applicable law.
9. Personal Data and Publicity
9.1 By joining the Challenge, participants agree that LUGO may collect, use and process information associated with their LUGO account for the purposes of administering, operating and promoting the Challenge, including: LUGO profile name; profile photo; Challenge ranking; Challenge points/score; relevant trip history, check-ins, ratings and Challenge activity; and device and location information (where applicable).
9.2 Participants acknowledge that their profile name, profile photo, points and leaderboard ranking will be visible to other participants on the in-app leaderboard.
9.3 By accepting a prize, a winner consents to LUGO publishing their profile name, profile photo and winning status on the LUGO app, website, social media and marketing materials for the purpose of announcing and promoting the Challenge, without additional compensation, except where prohibited by law or where the winner withdraws consent in accordance with applicable data protection law.
9.4 Personal data will be handled in accordance with the LUGO Privacy Notice and applicable data protection laws, including the Personal Data Protection Act 2010 (Malaysia) and the Personal Data Protection Act 2012 (Singapore). Participants may exercise their data protection rights as described in the LUGO Privacy Notice.
10. Prohibited Activities
10.1 Participants must not attempt to manipulate, exploit or interfere with the Challenge or LUGO’s systems. Prohibited conduct includes, without limitation:
10.2 LUGO reserves the right to remove points, suspend or terminate accounts, disqualify participants and/or withhold or reclaim prizes where LUGO reasonably believes points were earned through activities that are invalid, fraudulent, manipulated or in breach of these Challenge Terms.
11.1 LUGO reserves the right to modify, suspend, extend or terminate the Challenge, or amend these Challenge Terms, at any time where reasonably necessary, including changes to the Challenge mechanics, methods of earning points, points values, Challenge duration, prizes, eligibility requirements and winner selection criteria.
11.2 Material changes will be communicated through the LUGO app, the Challenge webpage or LUGO’s official communication channels, where reasonably practicable, and will apply prospectively from the next Challenge Week unless required sooner for legal, security or fraud-prevention reasons. Changes will not affect prizes already won.
12. Technical Issues and Liability
12.1 LUGO is not responsible for any failure to record or award points resulting from circumstances beyond its reasonable control, including network connectivity issues, GPS or location inaccuracies, device or operating system limitations, payment processing or synchronisation delays, bus data delays, system downtime, scheduled maintenance or technical errors.
12.2 Participants are responsible for ensuring that their device, LUGO app and relevant permissions are properly configured to participate in the Challenge.
12.3 To the maximum extent permitted by applicable law, LUGO shall not be liable for any indirect, incidental or consequential loss arising out of or in connection with the Challenge or any prize, and LUGO’s total aggregate liability to any participant in connection with the Challenge shall not exceed the value of the prize concerned. Nothing in these Challenge Terms excludes or limits liability for fraud, or for death or personal injury caused by negligence, or any other liability that cannot be excluded or limited by law, and nothing in these Challenge Terms affects participants’ statutory rights under applicable consumer protection law, including the Consumer Protection Act 1999 (Malaysia).
12.4 LUGO is not responsible for transport service disruptions or the acts or omissions of bus operators, payment providers or other third parties, or for events of force majeure (including natural disasters, epidemics, government action, strikes or utility failures).
13. General
13.1 Participation in the Challenge constitutes acceptance of these Challenge Terms.
13.2 Subject to applicable law and clauses 5.3 and 12.3, LUGO’s decisions on all matters relating to the Challenge, including the validity of points, eligibility of participants and selection of winners, are final.
13.3 If any provision of these Challenge Terms is found to be invalid or unenforceable, the remaining provisions continue to apply.
13.4 These Challenge Terms are governed by the laws of Singapore and the courts of Singapore shall have non-exclusive jurisdiction, without prejudice to any mandatory consumer rights of participants to bring or defend claims in their place of residence.
13.5 Questions about the Challenge may be directed to LUGO at support@lugo.com.my.
Contact Us
If you have any questions, feedback, or concerns about these Terms or the App, you may contact us at:
Hugo Mobility Pte. Ltd. (UEN 201615566Z)
We will make reasonable efforts to respond to all legitimate enquiries within a reasonable time.
